Secondhand September: 25 Years of Secondhand 

It’s nearly Secondhand September, which feels like the perfect time to look back on 25 years of secondhand goodness at Wastebusters and ahead to what the future holds (and how you can help).

In September 2000, Wastebusters opened its doors for the very first time. The shop – built by our community – looked a little more industrial back then, with our big cardboard bailer right in the middle of the floor and shelves stacked with heaters, electronics, bric-a-brac and more. Space was shared fifty-fifty between the bailer and the shop floor.

Step inside today and you’ll still recognise it, but you’ll notice some big changes. The bailer has moved to the backyard with all the recycling, and the shop is now bursting with wacky décor, fun posters, interesting artwork, and funky finds hanging from the ceiling. Back in the early 2000s, clothing was just a small part of what we sold – now it’s our most donated item and one of the main reasons people come through our doors.

We’ve had so many treasures come and go over the years, and some of them are pure 2000s nostalgia. Think trusty Nokia 3310s, booming CD stereos, fondue sets, crystal sherry glasses… and fashions we thought were gone for good. Low-rise jeans, puffer jackets and platform sandals are all back in style, and every so often we get those magic moments when someone picks something up and says, “Oh my! This used to be mine twenty years ago.” That’s the magic of secondhand.

The rise of secondhand

September is all about making secondhand your first choice. Every purchase keeps good things in use and supports our community’s zero waste mahi. Whether you’re hunting for a retro jacket, a bookshelf, or something you didn’t even know you needed, you never know what you’ll find at Wastebusters.

Since we opened in 2000, donations have steadily grown, but in recent years they’ve exploded, especially clothing. It’s now our number one most donated item, and with it has come a new generation of shoppers choosing secondhand first.

In that same time, fast fashion has driven global clothing production to more than double, creating 92 million tonnes of textile waste each year and producing more emissions than all international flights and shipping combined (UNEP, McKinsey). At Wastebusters, we see the effects of this overproduction every day, and we know shopping secondhand is one of the simplest, most impactful solutions. The good news? More people are making that choice. In 2024, resale made up 9% of global clothing sales and is set to double by 2030 (ThredUp). Being voted Best Clothing Store in Wānaka, as a reuse shop, shows just how much our community values pre-loved. 

If you love shopping secondhand, come celebrate with us at the Wastebusters 25th Anniversary Community Celebration Day on 20th September. Enjoy 25% off for one day only, along with a fun, community-focused celebration. 

From our General Manager - Na Tō Tātou Kaiwhakahaere

This year our amazing Wastebusters whānau has been busy keeping everything we can out of landfill and supporting resourcefulness in our community while also working on bringing our dream of Wastebusters 2.0 into reality.

We were humbled and absolutely stoked to take home the Wānaka Chamber of Commerce Business Awards Supreme Business Award, along with the Community Contribution and Business Sustainability awards. This success was a powerful recognition of the dedicated mahi of our entire team, giving us huge confidence for the ambitious journey ahead.

We welcomed Aviette Musin on a fixed-term contract as our new Programme Manager for Wastebusters 2.0. Her expertise provided the dedicated, focused capacity needed to accelerate progress on this strategic goal.

Funding was secured through Queenstown Lakes Community Composting Project for the Compost Collect pilot, a joint venture with our neighbours Wānaka Greenwaste that will turn commercial food scraps into valuable compost, launching in 2026. We also intensified our focus on Construction and Demolition (C&D) materials, trialling diversion methodology and securing initial partnerships to divert waste from landfill. With our current site so space-constrained, we are extremely limited in the C&D materials which can be accepted for reuse, but this work will lay the groundwork for future diversion on a bigger site.

We made a compelling case to the Council for the necessary land expansion for Wastebusters 2.0 and prepared for the MfE Waste Minimisation Fund application process to support our expansion plans. 

A continued focus for us this year has been on strengthening the Wastebusters whānau and ensuring we are equipped not just for the daily challenges, but for future growth. We continued to be a Living Wage employer, reflecting our commitment to the well-being and value of our staff. Feedback from the team via staff survey results highlighted strong morale and resilience within our workplace culture with 89% saying they enjoy working at Wastebusters and 93% feeling cared for by their manager. 

The district’s rapid growth brings challenges as well as opportunities, particularly the Ballantyne Road/Riverbank Road roadworks which demanded flexibility and good humour from our team and customers throughout 2024. Despite the road cones, ongoing community support ensured our Reuse Shop continued to be a first choice destination for both locals and visitors. Improved donation flows and adding new changing rooms has made the shop operation smoother and more efficient for everyone.

Wastebusters’ partnership with events continues to go from strength to strength: including the trial of a food scraps collection from vendors. And our Recycle team did the huge job of relabeling all our events recycling bins to align with national recycling colours, making it easier for event-goers to know what to do. Wastebusters recycling trucks continue to be a much-loved presence in town servicing our 408 business customers, with the team doing a great job of keeping our aging fleet serviceable, in line with our kaupapa of keeping resources in use for as long as possible. 

Our Reduce team has continued to deliver exceptional impact, with more than 11,000 people engaged in person through our education and engagement in the community. The Resourceful Communities programme inspires our community to take action and builds the knowledge and know how to engage in areas like repair, low waste living and textile waste diversion. It is proudly supported by QLDC’s zero waste district’s programme which recognises the impact of community connection for zero waste action. 

We were stoked to join Environment Hubs Aotearoa, and we look forward to collaborating with this network and amplifying our collective impact on environmental action and resourcefulness across Aotearoa.

We worked with an impact consultant to implement an evaluation framework and behaviour change model to better plan, deliver and measure our impact, and have begun rolling out our learnings across all our programmes.

It was a busy year in advocacy, starting with participation in QLDC’s Waste Management and Minimisation Plan process. We appreciated QLDC’s approach in bringing Wastebusters and other stakeholders in early in the process, which has resulted in a constructive plan for the next six years. Wastebusters has also made submissions on national and local level, including The Right to Repair Bill, the Container Return Scheme and the publicly notified resource consent for McDonald’s in Wānaka.

Ultimately, this year has been about delivering impact while building the foundations for a much larger and even more impactful operation, securing Wastebusters’ future for our community. The heart of our work remains resource recovery and community engagement, and we enter the next 25 years of zero waste leadership with great confidence, welcome community support and an unwavering focus. 

Gina Dempster

General Manager

November 2025

wastebusters yard team summer fair 2024

Wastebusters Community Survey is live!

Let us know what you love & what we could do better & you’ll go into the draw to win a $250 restaurant voucher!